Does Carcloud.com work with Rental Car Manager?
Yes.
Carcloud.com connects to Rental Car Manager and runs a car rental operator’s direct channels on that connection: the website and booking flow, the B2B portal, booking confirmations and messaging, online check-in, and the Carcloud AI Agent. Rental Car Manager stays your reservation system. Every booking is created there. The connection has been live for over ten years.
Who this is for. Independent and regional operators, particularly in Australia and New Zealand, running Rental Car Manager.
| Reservation system | Rental Car Manager |
| Vendor | Rental Car Manager |
| What Carcloud runs on the connection | Carcloud Web (website and booking flow), Carcloud B2B (corporate and partner portals), booking confirmations and messaging, online check-in, Carcloud AI Agent |
| Where bookings are created | Rental Car Manager (system of record) |
| How long the connection has been live | Over ten years |
| Who maintains the connection | Carcloud, for as long as you are a Carcloud customer |
About Rental Car Manager and Carcloud
Rental Car Manager is a reservation and fleet system widely used in Australia and New Zealand. Carcloud.com connects to it and is recommended by RCM to operators who want more than a basic booking form. Carcloud does not replace RCM.
What runs on the Rental Car Manager connection
Carcloud Web. Live rates and availability read from Rental Car Manager. Instant booking, with the reservation created in Rental Car Manager and confirmed to the renter immediately. View, modify and cancel for renters. Pay now, pay on pickup or a mix, set per rate. New vehicles detected from Rental Car Manager automatically, so your team adds imagery and marketing copy rather than re-keying fleet.
Carcloud B2B. Corporate and partner portals on the same Rental Car Manager connection, each with its own rates, login and terms.
Booking confirmations and messaging. Confirmation, modification and cancellation emails that vary by rate, vehicle, location or renter segment, with upsell offers where you want them. SMS for confirmations, pickup and return reminders.
Online check-in. Renters submit licence, contact and payment details before pickup, attached to the Rental Car Manager booking, so the counter queue is shorter at peak.
Carcloud AI Agent. Quotes live rates from Rental Car Manager, books, modifies and answers questions in any language, on your website, through the same connection as the website.
RCM operators are often growing independents who want direct bookings without a large web team. Carcloud Web is fully managed: new vehicles are detected from RCM automatically, and rates, extras and relocation deals set up in RCM appear on the site without double entry.
How the connection works
Rental Car Manager is the system of record. Carcloud reads rates, availability, locations, vehicle categories and extras from Rental Car Manager, and writes reservations, modifications and cancellations back. Rates are defined in Rental Car Manager; the experience around each rate, meaning booking flow, messaging, terms and payment method, is defined in Carcloud. Your team can view real-time logs of your own bookings in the Carcloud admin panel and use them to diagnose reservation software issues without waiting on a developer. Carcloud also keeps its own logs of every API rate request, quote, booking, issue and response time, which our support team can access to support you. The connection is maintained by Carcloud and guaranteed for the life of the customer relationship.
Who runs on it
Operators around the world run their websites on the Carcloud Rental Car Manager connection today, and have done for years; we do not name customers on this page, but we will show you a live site on request. Across all reservation systems Carcloud.com has confirmed millions of rentals for car rental companies worldwide, and has worked in car rental exclusively for fifteen years.
Moving to Rental Car Manager
If you are moving onto Rental Car Manager and your website is already on Carcloud, it does not need to be rebuilt. Carcloud connects the same site to Rental Car Manager. Carcloud works with all major reservation platforms, so a change of reservation system does not mean a change of website.
For Rental Car Manager
Carcloud.com works alongside RCM rather than competing with it. If you are an RCM account manager and a customer asks about a website, booking flow or AI agent, get in touch and we will take it from there.
Questions operators ask
No. RCM stays your reservation system. Carcloud runs the website, B2B portal, confirmations, check-in and AI agent on top of it. Bookings are created in RCM.
Yes. Rates and availability are read from Rental Car Manager at the time of search, and the booking is created in Rental Car Manager when the renter confirms.
Yes. View, modify and cancel are available to renters and write the change back to Rental Car Manager.
Yes. The agent uses the same Rental Car Manager connection as the website to quote, book and modify on the website.
From Carcloud, using the booking data in Rental Car Manager. That is what lets a confirmation vary by rate, location or segment, and lets check-in details attach to the Rental Car Manager booking before pickup.
Carcloud maintains the connection. Integrations are guaranteed for the life of the customer relationship.
Talk to us
Tell us you run Rental Car Manager on the contact form and we will show you a live site on the same connection. Read more about Carcloud Web, the website and booking flow, and Carcloud B2B, the corporate and partner booking portal, or see how the Carcloud AI Agent quotes and books on the same Rental Car Manager connection. Or read how Carcloud fits with your reservation system.
See also solutions for independents and Partner with Carcloud.