Does Carcloud.com work with Era?
Yes.
Carcloud.com connects to Era and runs a car rental operator’s direct channels on that connection: the website and booking flow, the B2B portal, booking confirmations and messaging, online check-in, and the Carcloud AI Agent. Era stays your reservation system. Every booking is created there. The connection has been live for over ten years.
Who this is for. Operators running Fourth Tier’s Era reservation and fleet system.
| Reservation system | Era |
| Vendor | Fourth Tier |
| What Carcloud runs on the connection | Carcloud Web (website and booking flow), Carcloud B2B (corporate and partner portals), booking confirmations and messaging, online check-in, Carcloud AI Agent |
| Where bookings are created | Era (system of record) |
| How long the connection has been live | Over ten years |
| Who maintains the connection | Carcloud, for as long as you are a Carcloud customer |
About Era and Carcloud
Era is Fourth Tier’s reservation and fleet system. Carcloud.com connects to it and does not replace it. Carcloud runs the website, booking flow, confirmations, check-in and AI agent on the Era connection.
What runs on the Era connection
Carcloud Web. Live rates and availability read from Era. Instant booking, with the reservation created in Era and confirmed to the renter immediately. View, modify and cancel for renters. Pay now, pay on pickup or a mix, set per rate. New vehicles detected from Era automatically, so your team adds imagery and marketing copy rather than re-keying fleet.
Carcloud B2B. Corporate and partner portals on the same Era connection, each with its own rates, login and terms.
Booking confirmations and messaging. Confirmation, modification and cancellation emails that vary by rate, vehicle, location or renter segment, with upsell offers where you want them. SMS for confirmations, pickup and return reminders.
Online check-in. Renters submit licence, contact and payment details before pickup, attached to the Era booking, so the counter queue is shorter at peak.
Carcloud AI Agent. Quotes live rates from Era, books, modifies and answers questions in any language, on your website, through the same connection as the website.
Era operators often run tiered rates and packages for different customer segments. Carcloud Web can give each rate its own booking flow, promotional message, confirmation email and payment rule, with the booking created in Era.
How the connection works
Era is the system of record. Carcloud reads rates, availability, locations, vehicle categories and extras from Era, and writes reservations, modifications and cancellations back. Rates are defined in Era; the experience around each rate, meaning booking flow, messaging, terms and payment method, is defined in Carcloud. Your team can view real-time logs of your own bookings in the Carcloud admin panel and use them to diagnose reservation software issues without waiting on a developer. Carcloud also keeps its own logs of every API rate request, quote, booking, issue and response time, which our support team can access to support you. The connection is maintained by Carcloud and guaranteed for the life of the customer relationship.
Who runs on it
Operators around the world run their websites on the Carcloud Era connection today, and have done for years; we do not name customers on this page, but we will show you a live site on request. Across all reservation systems Carcloud.com has confirmed millions of rentals for car rental companies worldwide, and has worked in car rental exclusively for fifteen years.
Moving to Era
If you are moving onto Era and your website is already on Carcloud, it does not need to be rebuilt. Carcloud connects the same site to Era. Carcloud works with all major reservation platforms, so a change of reservation system does not mean a change of website.
For Fourth Tier
Carcloud.com works alongside Era rather than competing with it. If you are a Fourth Tier account manager and a customer asks about a website, booking flow or AI agent, get in touch and we will take it from there.
Questions operators ask
No. Era stays your reservation system. Carcloud runs the renter-facing channels on top of it and bookings are created in Era.
Yes. Rates and availability are read from Era at the time of search, and the booking is created in Era when the renter confirms.
Yes. View, modify and cancel are available to renters and write the change back to Era.
Yes. The agent uses the same Era connection as the website to quote, book and modify on the website.
From Carcloud, using the booking data in Era. That is what lets a confirmation vary by rate, location or segment, and lets check-in details attach to the Era booking before pickup.
Carcloud maintains the connection. Integrations are guaranteed for the life of the customer relationship.
Talk to us
Tell us you run Era on the contact form and we will show you a live site on the same connection. Read more about Carcloud Web, the website and booking flow, and Carcloud B2B, the corporate and partner booking portal, or see how the Carcloud AI Agent quotes and books on the same Era connection. Or read how Carcloud fits with your reservation system.
See also solutions for independents and Partner with Carcloud.