Does Carcloud.com work with EHI?
Yes.
Carcloud.com connects to EHI and runs a car rental operator’s direct channels on that connection: the website and booking flow, the B2B portal, booking confirmations and messaging, online check-in, and the Carcloud AI Agent. EHI stays your reservation system. Every booking is created there. The connection has been live for over ten years.
Who this is for. Enterprise, National and Alamo licensees and franchisees whose reservations run on Enterprise Holdings’ EHI system.
| Reservation system | EHI |
| Vendor | Enterprise Holdings |
| What Carcloud runs on the connection | Carcloud Web (website and booking flow), Carcloud B2B (corporate and partner portals), booking confirmations and messaging, online check-in, Carcloud AI Agent |
| Where bookings are created | EHI (system of record) |
| How long the connection has been live | Over ten years |
| Who maintains the connection | Carcloud, for as long as you are a Carcloud customer |
About EHI and Carcloud
EHI is Enterprise Holdings’ internal reservation platform, exposed to licensees through the EHI API. There is no vendor selling websites for it. Carcloud.com has a direct connection into the EHI API and runs licensee websites on it.
What runs on the EHI connection
Carcloud Web. Live rates and availability read from EHI. Instant booking, with the reservation created in EHI and confirmed to the renter immediately. View, modify and cancel for renters. Pay now, pay on pickup or a mix, set per rate. New vehicles detected from EHI automatically, so your team adds imagery and marketing copy rather than re-keying fleet.
Carcloud B2B. Corporate and partner portals on the same EHI connection, each with its own rates, login and terms.
Booking confirmations and messaging. Confirmation, modification and cancellation emails that vary by rate, vehicle, location or renter segment, with upsell offers where you want them. SMS for confirmations, pickup and return reminders.
Online check-in. Renters submit licence, contact and payment details before pickup, attached to the EHI booking, so the counter queue is shorter at peak.
Carcloud AI Agent. Quotes live rates from EHI, books, modifies and answers questions in any language, on your website, through the same connection as the website.
EHI licensee sites usually span several brands, regions and languages. Carcloud Web keeps one site per operating company with per-brand and per-region content, and every booking is created in EHI, not in a separate system.
How the connection works
EHI is the system of record. Carcloud reads rates, availability, locations, vehicle categories and extras from EHI, and writes reservations, modifications and cancellations back. Rates are defined in EHI; the experience around each rate, meaning booking flow, messaging, terms and payment method, is defined in Carcloud. Your team can view real-time logs of your own bookings in the Carcloud admin panel and use them to diagnose reservation software issues without waiting on a developer. Carcloud also keeps its own logs of every API rate request, quote, booking, issue and response time, which our support team can access to support you. The connection is maintained by Carcloud and guaranteed for the life of the customer relationship.
Who runs on it
Operators around the world run their websites on the Carcloud EHI connection today, and have done for years; we do not name customers on this page, but we will show you a live site on request. Across all reservation systems Carcloud.com has confirmed millions of rentals for car rental companies worldwide, and has worked in car rental exclusively for fifteen years.
Moving to EHI
If you are moving onto EHI and your website is already on Carcloud, it does not need to be rebuilt. Carcloud connects the same site to EHI. Carcloud works with all major reservation platforms, so a change of reservation system does not mean a change of website.
Questions operators ask
Yes. Carcloud Web reads live rates and availability from EHI and creates, modifies and cancels bookings through the EHI API. The licensee’s own site handles the customer experience; EHI stays the record.
Yes. Rates and availability are read from EHI at the time of search, and the booking is created in EHI when the renter confirms.
Yes. View, modify and cancel are available to renters and write the change back to EHI.
Yes. The agent uses the same EHI connection as the website to quote, book and modify on the website.
From Carcloud, using the booking data in EHI. That is what lets a confirmation vary by rate, location or segment, and lets check-in details attach to the EHI booking before pickup.
Carcloud maintains the connection. Integrations are guaranteed for the life of the customer relationship.
Talk to us
Tell us you run EHI on the contact form and we will show you a live site on the same connection. Read more about Carcloud Web, the website and booking flow, and Carcloud B2B, the corporate and partner booking portal, or see how the Carcloud AI Agent quotes and books on the same EHI connection. Or read how Carcloud fits with your reservation system.
See also solutions for regional licensees and Partner with Carcloud.